1. Where do you ship?
We currently ship within the mainland United States only.

2. Do you ship to Alaska, Hawaii, or U.S. territories?
No, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, or the U.S. Virgin Islands.

3. Can I use a PO Box or military address?
No, we do not support PO Box or APO/FPO/DPO addresses.

4. How long does order processing take?
Orders are processed within 1–2 business days.

5. What is your order cut-off time?
Our daily cut-off time is 7:00 PM EST.

6. How long does shipping take?
Shipping typically takes 2–3 business days after processing.

7. What is the total delivery time?
Estimated delivery time is usually 3–5 business days from purchase.

8. How much is shipping?
Standard shipping costs $3.99 per order.

9. Which carriers do you use?
We work with USPS, UPS, and FedEx.

10. Will I receive a tracking number?
Yes, you will receive a tracking number via email once your order ships.

11. Can I change or cancel my order?
Yes, you can request changes or cancellation within 12 hours of placing your order.

12. What happens if I miss the 12-hour window?
After 12 hours, your order may already be in production and cannot be changed or canceled.

13. How do I request a cancellation or modification?
Email us with your order number using a subject like “CANCEL ORDER #12345” or “MODIFY ORDER #12345”.

14. What is your return policy?
You can request a return within 30 days of receiving your order.

15. Can I return an item if I change my mind?
Yes, returns are accepted for change of mind, but you will be responsible for return shipping costs.

16. What if I receive a damaged or incorrect item?
Please contact us within 48 hours. We will offer a replacement or refund.

17. What condition must items be in for a return?
Items must be unused, in original packaging, with all tags intact.

18. Do you offer exchanges?
Yes, exchanges are available within the return period, depending on product availability.

19. How will I receive my refund?
Refunds are issued to your original payment method within 5 business days after approval.

20. What payment methods do you accept?
We accept payments through PayPal, including credit/debit cards via PayPal.